Solent Pharmacy

Privacy Policy

Last updated: May 2025

Solent Pharmacy is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant legislation.

By using our services, you consent to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are

PHARMHT LTD T/A Solent Pharmacy
Address: 9 St James Road, Southampton, Hampshire, SO15 5FB
Telephone: 02381 229024
Website: https://solentpharmacy.co.uk

We are a registered NHS and private healthcare provider under the General Pharmaceutical Council (GPhC). For the purposes of data protection law, Solent Pharmacy is the Data Controller of your personal information.

2. What Information We Collect

We may collect and process the following types of personal information:

  • Identity data: name, date of birth, NHS number, and gender.
  • Contact data: address, telephone number, email address, and emergency contact details.
  • Health information: medical history, prescription details, allergies, vaccination records, consultation notes, and clinical records.
  • Transactional data: details of services used, payment details for private services, and delivery information.
  • Technical data: IP address, browser type, device information, and website usage data.
  • Communication data: information you provide when contacting us, booking services, completing online forms, or attending consultations.

We collect only the data necessary to provide safe and effective healthcare services.

3. How We Collect Your Data

We may collect information directly from you when you visit or contact the pharmacy, through telephone calls, through online bookings or forms, via NHS electronic systems such as the Electronic Prescription Service, and from referral services including NHS 111, NHS Pharmacy First, and vaccination programmes.

4. Why We Process Your Information

We process your information to:

  • Dispense NHS and private prescriptions safely.
  • Provide NHS and private healthcare services.
  • Manage appointments, consultations, clinical services, and medication delivery.
  • Comply with NHS contractual requirements and legal or regulatory obligations.
  • Handle payment transactions for private services.
  • Communicate with you about your healthcare and pharmacy services.
  • Maintain clinical and medical records in line with healthcare regulations.

We process special category health information based on legal obligations and public interest in the area of public health.

5. Lawful Basis for Processing

Under the UK GDPR, our lawful bases may include consent, performance of a contract, legal obligation, vital interests, and public task. For special category health data, we rely on additional lawful bases under Article 9 of the UK GDPR, including healthcare purposes, public health, and substantial public interest.

6. Sharing Your Data

We may share your personal data with:

  • NHS bodies and NHS commissioned services.
  • GP surgeries and healthcare professionals involved in your care.
  • IT and data hosting providers who support our systems.
  • Regulators and public authorities, such as the GPhC or MHRA, where required.
  • External courier services where necessary for medication deliveries.

We do not sell, rent, or trade your personal information to third parties.

7. How We Protect Your Data

We use appropriate technical and organisational measures to protect your information, including:

  • Secure patient record systems.
  • Staff confidentiality and GDPR training.
  • Access controls and password protections.
  • Physical security measures in the pharmacy.
  • Regular audits and risk assessments.

8. How Long We Keep Your Data

We retain personal data only for as long as necessary to meet healthcare, legal, and regulatory requirements. NHS records are typically kept for a minimum of 8 years, or longer where required under NHS retention schedules. Private service records are retained in line with applicable medical and legal guidelines. Marketing consents, where used, are retained until consent is withdrawn.

9. Your Data Protection Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your data where legally permitted.
  • Restrict or object to certain processing.
  • Request transfer of your data where applicable.

To exercise these rights, please contact the pharmacy directly by telephone or in writing.

10. Cookies and Website Usage

Our website uses cookies for basic functionality and to improve user experience. We do not use cookies for advertising or profiling.

For more information, please see our Cookie Policy where available. Continued use of our website indicates acceptance of our use of cookies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website.

12. Contact Information

If you have any questions or concerns about how your data is handled, please contact us on 02381 229024. If you are unhappy with our response, you have the right to lodge a complaint with the Information Commissioner’s Office at https://ico.org.uk/.

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